This Data Deletion Policy explains how account deletion currently works in Mutle, what happens during the grace period, what data is typically deleted or anonymized, and what limited data we may retain for legal, payment, graph-integrity, fraud-prevention, or security reasons.
You can request account deletion in either of the following ways:
We may require reasonable identity verification before acting on a deletion request, especially where the request is submitted by email or involves a high-risk account.
When a deletion request is accepted, Mutle currently applies a soft-delete workflow first.
This means deletion is not always instantaneous at the infrastructure level, even though the account is functionally hidden right away.
Mutle currently uses a 30-day grace period after a deletion request. During that period, the account is treated as pending deletion rather than immediately and irreversibly erased.
The grace period exists to reduce accidental deletion, support recovery where appropriate, and preserve short-term records needed for abuse review, payment disputes, and legal compliance.
During the 30-day grace period, logging back into your account may cancel or interrupt the pending deletion workflow, subject to the product flow in effect at that time.
If you want to restore access during the grace period and login does not complete the restoration flow, contact support@mutle.so.
After the grace period, we generally work to delete, anonymize, or de-link the following:
Some information may be anonymized rather than fully deleted where that is necessary to preserve system integrity, aggregate analytics, graph history for other users, or legal records.
Even after deletion, we may retain limited data where permitted or required by law, including:
Retained data is generally isolated from ordinary product use and kept only for as long as reasonably necessary for the purpose that justifies retention.
Because Mutle is a network product, some records involve other people. Deleting your account does not always mean every message, intro event, notification record, or shared thread disappears from every other participant's history.
In some cases, we may remove your identifying fields, replace them with a deleted-user label, restrict access, or otherwise de-link those records instead of fully removing shared artifacts from every system.
Deleting your account does not automatically guarantee removal of all non-user records that may exist in independent contact-import or ghost-profile systems where those records are also tied to other users, public-source enrichment, fraud-prevention, or graph-integrity workflows.
If your request relates specifically to imported contacts, ghost profiles, or unclaimed-profile records, contact privacy@mutle.so so we can review the request under the applicable legal and technical rules for that dataset.
Account deletion and data export are separate requests. Mutle currently treats export as a separate process, and export requests may be rate-limited.
If you want a copy of your data before deleting your account, request export first, then submit the deletion request once you have what you need.
If you have questions about deletion, restoration during the grace period, or data rights, contact privacy@mutle.so or support@mutle.so.